As the employee of an organisation you have a duty to communicate professionally with colleagues, clients, contacts, partners, and other people and organisations you encounter in your workplace.
Professional communication means communication in an appropriate and skilful way.
In general, professional communication is more formal than everyday communication with friends and family, but there are important exceptions. For instance:
In these examples, you are choosing a communication style that is appropriate to your job and the relationship you have with the person you’re communicating with.
Compare the tone and style of these two opening statements for an e-mail — which is more formal?
A formal style is generally more polite and less direct. The first greeting skips the niceties (‘Hope this e-mail finds you well’) and goes straight to a direct statement of personal opinion (‘don’t think your approach is going to work.’) It would be more appropriate between two people who know each other very well already. Think about how you might write an e-mail breaking the same news to someone you did not know well — you would take care to avoid causing offence.
A more formal communication style is appropriate when you are contacting people you don’t know, or conducting negotiation or advocacy with other care providers on behalf of your client or organisation. This can help signal the matter is serious.
Some additional things to remember:
You receive a missed call and a follow-up text message with a garbled transcription of a voicemail message. It’s from a nurse at a clinical service saying that your client cannot be admitted to their service. It is not clear from the message why not.