Emotions and information

The first time you see a client who has been recently diagnosed, they may be struggling with strong emotions and information overload.

A Peer Navigator may need to provide emotional support and containment before they can offer information.

This process can bring up your own emotions and memories. It is possible for these emotions to distract you from the client’s needs. To help you stay focused on the present moment — your role, and the client and their experience — it can be useful to reflect on your experience of diagnosis. What went well? What didn’t go well? And what emotions come up whenever you think about it? By understanding your memories and responses, you can recognise them when they come up.


  • Write a short private reflection for yourself. Use the HPN 101A template. Talk it over with your mentor.
  • Share your experience in the forum below.

Discussion forum

This forum is limited to people enrolled in the HIV Peer Navigation training program.