Support another person to use Zoom

With the BOLDER initiative we intend to build the community through personal recommendations. Existing participants and peer support workers may identify someone in particular who could benefit from connecting and engaging with other people living longer with HIV. The person referring someone to the BOLDER group will provide that person with informal support and encouragement to join the Zoom calls. This may involve a certain amount of technical support!

Don’t make assumptions

Don’t assume from the beginning that the task is impossible. There is nothing about being an older person that makes it hard to join an online call. Often people simply need to be shown how to use the technology at an appropriate pace for their learning style.

  • Someone who is fearful of ‘stuffing it up’ may take longer to develop confidence in their use of the technology, but they will get there in the end.
  • Someone who has difficulty with reading and writing may need short statements and lots of visuals to help them understand the process.

Working through it step by step

This module has been developed to support you and the learner to work through key tasks, step-by-step. We don’t recommend trying to present all the information in this module in one go.

After each lesson in the module, it may be helpful to pause and offer your learner an opportunity to consolidate their knowledge by practicing on a real life Zoom call.

  • You can create a practice call by clicking the orange New Meeting button on the main screen, and then click Invite Participant under the Participants button in the call window.
  • When you talk your learner through the key features of Zoom, we recommend using visual language as much as possible: ‘microphone button, video camera button, smiley face button’ etc.

Encourage ‘thinking out loud’

Sometimes people can panic when computers don’t behave in the expect way. They may ‘freeze up’ and stop communicating and this can make it difficult to diagnose the problem. It can be useful to ask learners to keep ‘narrating’ what they are seeing and doing on their device or computer. In other words, you are asking them to ‘think out loud’ as they use the technology.

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